E Commerce & Online Shopping Platform

Scope

The retailer needed an online shopping experience that made it easy for customers to discover products, complete purchases and manage their orders.

We designed a connected ecommerce journey covering product search, categories, cart management, checkout, customer accounts and order tracking.

Customers can browse categories, search for products and review important information before adding items to their cart.

Cart details, delivery information and payment options are presented through a clear purchasing flow

The platform gives the retailer a direct online sales channel and makes product discovery, checkout and order management easier for customers.

The platform allows customers to shop independently while reducing routine order and delivery enquiries for the support team.

35%

faster checkout and a clearer payment flow shorten the purchase journey

40%

content delivery made possible by a content delivery network

20%

more repeat purchases and convenient reordering encourage customers to return

The completed platform gives the retailer a scalable digital storefront and provides customers with a simpler way to shop and manage purchases.